Customer Service Coordinator Job ref:

Initial 6-month fixed term contract with strong potential to become permanent!

The Company

Join an innovative consumer goods manufacturer in Leeds as a Customer Service Coordinator.

The company boast an international presence, manufacture a range of household brands and supply to major retailers across the UK.

What’s On Offer

• 6-month fixed term contract – strong potential to become permanent
• Full-time working days/hours Mon – Fri 9:00am – 5:00pm
• Salary of £28,000 p.a. (pro rata) – negotiable
• 25 days holiday + bank holidays (pro rata)

The Job

Ensure that customers receive theirs orders on time and in full. You will use your customer service skills and supply chain knowledge to work closely with customers, updating them on product supply whilst also liaising with operations and logistics providers.

• Customer communication – stock shortages/deliveries/order amendments
• Process orders where necessary
• Work closely with logistics providers regarding stock/orders
• Monitor customer service levels
• Ongoing monitoring of customer stock trackers / orders
• Download Retailer EPOS and transfer into Excel spreadsheets
• Raise commercial invoices for export customers
• Production plan upload

What You’ll Need

• Experience in a customer service or supply chain role – ideally working with major retailers
• Sound knowledge and understanding of the supply chain
• Strong IT skills – particularly Excel intermediate level preferred

• Able to communicate clearly and effectively, both written and verbally
• Passionate about customer service
• Problem solving, to challenge existing processes where needed
• Ability to operate and contribute within a strong team environment
• Good time management skills and able to work to tight deadlines
• Ability to use own initiative and work with minimal supervision

JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.

Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants.
 
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

KEYWORDS: Customer Service, Order Processing, Supply Chain